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#1380569 - 01/05/12 12:43 PM Glitch in DEP online license purchaise system
fishstu Offline

Member

Registered: 03/26/04
Posts: 808
To whom it may concern

I trued to buy my 2012 licenses on line yesterday.
The payment page kept adding a horizontal line behind the year of my credit card that I entered in the "year" box and would not accept the date with a line.
I tried reentering, clearing the box and then rebooting my computer - Same thing kept happening, went to Dees this morning to get the licenses
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#1380578 - 01/05/12 12:55 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
EnCon Police Offline

Moderator

Registered: 03/01/04
Posts: 3899
OK, I'll pass this along to License & Revenue.
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#1380592 - 01/05/12 01:07 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
EnCon Police Offline

Moderator

Registered: 03/01/04
Posts: 3899
From License & Revenue:

This customer was only entering 2 digits for the expiration year when he needed to enter all 4.
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#1380600 - 01/05/12 01:27 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
fishstu Offline

Member

Registered: 03/26/04
Posts: 808
Dud - entering all 4 digits was the one thing I did not thing of. The credit card only has only 2 digits for the year

The rejection message was the number was not acceptable, a sentence saying to enter all 4 digits for the year would be helpful
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#1380628 - 01/05/12 02:18 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
Bob Bradley Offline

Member

Registered: 11/18/03
Posts: 8209
You gotta cut the state some slack on their websites. Most of them were written by guys who started out writing COBOL code on Hollerith cards. If you think this one is tough to navigate you ought to try using the DSS site to download Remitance Advices for your business. Jeesh, what a nightmare!

I'm just happy that we can purchase tags and licenses online at all.

That said, if they could just get someone who was born after 1960 to help rewrite the site, well.....

I've got gas and I've got crabs. You wanna go out?


"Well, the trouble with our liberal friends is not that they're ignorant; it's just that they know so much that isn't so.� - Ronald Reagan

"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind." - Dr. Seuss
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#1380648 - 01/05/12 03:27 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
gerg Offline

Member

Registered: 01/04/03
Posts: 8789
It's sites like this that give sql injection a bad name. wink2

*********************************

Well behaved boats rarely make history.....
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#1380684 - 01/05/12 05:22 PM Re: Glitch in DEP online license purchaise system [Re: fishstu]
shadbody Offline

Member

Registered: 12/13/02
Posts: 1543
What I can't understand if you have the # from last year why is there no button that say renew. Be a lot faster.
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